Aftermarket services are a critical part of the “customer economy” and operating flawlessly can increase revenues and help with customer retention. However, in a recent survey of retailers by ARC Advisory Group and DC Velocity, less than half (42%) have the ability to measure the full financial impact of returns.
With supply chains evolving to become competing networks of partners, there is opportunity for companies to leverage Supply Chain Orchestration platforms to achieve additional competitive advantage. Gartner recently wrote a report that investigated how supply chain networks are integrating with each other.
As supply chain professionals we always look forward to joining the conversation happening about supply chain’s evolution and this is why we were excited about attending the Supply Chain & Logistics Summit & Expo in Barcelona and the Chicago 3PL Summit. During the events, we had numerous conversations with supply chain professionals, listened to inspiring presenters talk about their supply chain innovations and enjoyed the informal program with great networking events.
Working in Harmony with Suppliers is Easier with SCO
As the complexity of the average supply chain grows, collaborating effectively with suppliers is becoming increasingly challenging.
How Supply Chain Orchestration Can Impact Spare Parts Management, Repair, and Refurbishment
They may not receive the same consideration as order fulfillment, but spare parts management and reverse logistics are vitally important to many businesses.
Bring Visibility and Control to Order Fulfilment and Management
Supply Chain Orchestration (SCO) offers centralized control for planning and execution that covers all parties in the supply chain to provide real-time feedback and enable continuous optimization.
Connecting Extended Supply Chain is Critical to Staying Competitive
Heightened customer expectations, global political changes, and new technologies are putting tremendous pressure on supply chains to be more agile.
E-commerce leaders such as Amazon and Warby Parker have created competitive advantage with advanced logistics, shipping, and returns processes, building fanatically loyal and high value customers. The trends in consumer e-commerce are penetrating into B2B, where customers expect the same flexible service, ease of use, and multitude of delivery and return options.