Aftermarket services are a critical part of the “customer economy” and operating flawlessly can increase revenues and help with customer retention. However, in a recent survey of retailers by ARC Advisory Group and DC Velocity, less than half (42%) have the ability to measure the full financial impact of returns.
Each week, we look to write and share the best, most-up-date content on supply chain orchestration, logistics innovation and industry news. To this goal, here are the 5 articles that we liked the most from the past week to start your work week off right. I'd also suggest you read the wrap-ups from All Things Supply Chain, Talking Logistics and Logistics Viewpoints.
This week, we examined this question in our webinar, "Making the Perfect Order in a Complex World" (view the recording!).