5 Ways to Redefine Customer Experience with Improved Supply Chain Management

Posted by Peter Nilsson     Oct 11, 2018 7:26:18 AM

The modus operandi of the ‘sales process’ has changed over the years in both the B2B and B2C spheres; it has moved from being a largely offline to an online process and this transformation has also changed customer expectations vis-à-vis product delivery. 

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Why End-To-End Supply Chain Visibility and Control is Essential

Posted by Martin Verwijmeren     Mar 28, 2018 7:15:00 AM

Establishing maximum efficiency in your supply chain is vital in today’s customer-centric climate. The average consumer is only willing to wait a maximum of 4.5 days for delivery, down from 5.5 days in 2012, according to AlixPartners research. People spend time online researching products and identifying the best prices, but when they order, they expect things to arrive quickly, and to have visibility into its delivery status every step of the way.

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Building for the Future - Why You Need a Control Tower and What You Should Look for in One

Posted by Martin Verwijmeren     Mar 20, 2018 10:40:27 AM

The expectations of the average customer have changed a great deal in the last few years. People want products quickly and expect them to arrive in increasingly tight windows of time. Most businesses rely on a complex and disparate network of partners and software systems to fulfill their orders.

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3 Aspects of Agile Supply Chains

Posted by Martin Verwijmeren     Feb 14, 2018 8:14:00 AM

Agility has been a huge focus for organizations as we enter unpredictable waters of the current and future economy. Increasing customer expectations, global business challenges and digitization are greatly impacting how we market and sell our products and provide a high level customer experience through the supply chain. And agility is critical to sustained business success.

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The 3 Stages of Supply Chain Visibility

Posted by Martin Verwijmeren     Feb 8, 2018 11:55:36 AM

The definition of Supply chain visibility has evolved more than any other term in supply chain. From track and trace to multi-tier inventory, supply chain visibility is used to describe improvements in how we use data to track and make better decisions in our supply chain.

Today, we would like to talk about end-to-end supply chain visibility and how organizations are using supply chain orchestration in order to get real-time actionable visibility into the orders that are being executed throughout their end-to-end supply chains. This is key.

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15 Critical Functions of Supply Chain Control Towers Q&A

Posted by Martin Verwijmeren     Jan 31, 2018 9:35:07 AM

Last week, MPO and DSV co-presented on the webinar, "15 Critical Functions of Supply Chain Control Towers". As with every webinar we do we receive a whole host of insightful questions from the audience, many of which we answer on the webinar and the rest which we want to answer via our blog.

Here are the questions from the webinar and answers from our team of experts.

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Is Your Supply Chain Strategy Inside-Out or Outside-In?

Posted by Martin Verwijmeren     Jan 26, 2018 8:00:49 AM

Digitization has changed everything. It’s changed not only how we interact but how we make decisions with readily available information. This accessibility to information and organizations has flattened the playing field for every organization as they look to market and sell their wares.

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What are Multi-Enterprise Business Networks and Why Do They Matter?

Posted by Martin Verwijmeren     Jan 18, 2018 12:38:36 PM

Supply chain networks and our ability to collaborate across them is becoming a critical core competency for successful supply chain operations. With more external parties and partners involved in helping us to deliver a positive customer experience through the supply chain, it’s critical that we evolve how we think about these parties, their impact on business success and how we consistently improve collaboration across them.

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Is 2018 the Year of Supply Chain Networks?

Posted by Martin Verwijmeren     Jan 10, 2018 7:07:00 AM

I was recently reading Adrian Gonzalez’s 2018 supply chain predictions on his Talking Logistics blog and I found myself nodding at many of his points. We live in a chaotic world where change is the only constant to our lives and we’re seeing that with the massive changes in business and the economy. Changes that will require a different approach to how we measure, connect and execute our supply chains.

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The Top 10 Supply Chain Orchestration Blogs from the MPO Blog

Posted by Martin Verwijmeren     Jan 2, 2018 10:53:49 AM

In order to kick off 2018 on the right note, we wanted to look at 2017 on the most popular topics and most well read blog articles from our supply chain orchestration blog.

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